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Welcome to the support of Goodgame Studios!
Please select your game first and read through the most frequently asked questions (FAQ) about the game. If you cannot find an answer to your question, we are at your disposal via the support form so that you can get in touch with our team as quickly as possible and find a solution.
Please select your game first and read through the most frequently asked questions (FAQ) about the game. If you cannot find an answer to your question, we are at your disposal via the support form so that you can get in touch with our team as quickly as possible and find a solution.
FAQ
1. How can I change the name of my castle/flag?
You can change your castle name via the administration. Names of an extreme rightist nature and (negative) allusions and insults are of course unwelcome.
You cannot yet change your coat of arms or your flag, but we are planning to include this feature!
You cannot yet change your coat of arms or your flag, but we are planning to include this feature!
2. What are commanders and spies for?
Commanders enable you to send your soldiers into combat. If you expand your headquarters, you will have more commanders available!
From level 7 you can recruit spies in taverns. You can use spies to spy on the castles of other lords of castles and robber baron castles. There are two types of espionage: military espionage reveals the subject’s troop formations and defensive weapons, while economic espionage reveals the amount of resources that a lord of a castle owns. The more spies you have, the less likely that they will be caught. You will also increase the chances of success for your spies if you don’t place too much importance on the accuracy of the information they bring you.
You can guard against enemy spies by building watchtowers. Having more town guards will significantly reduce your opponents’ chances of success.
The number of sword brothers you have governs how many commanders and spies you can deploy.
From level 7 you can recruit spies in taverns. You can use spies to spy on the castles of other lords of castles and robber baron castles. There are two types of espionage: military espionage reveals the subject’s troop formations and defensive weapons, while economic espionage reveals the amount of resources that a lord of a castle owns. The more spies you have, the less likely that they will be caught. You will also increase the chances of success for your spies if you don’t place too much importance on the accuracy of the information they bring you.
You can guard against enemy spies by building watchtowers. Having more town guards will significantly reduce your opponents’ chances of success.
The number of sword brothers you have governs how many commanders and spies you can deploy.
3. How do I become a member of an alliance?
You can become a member of an alliance in various ways, the easiest of which is to found your own alliance.
To join an existing alliance, you must be invited by a member of that alliance who also has the necessary rights to do this.
To join an existing alliance, you must be invited by a member of that alliance who also has the necessary rights to do this.
4. How do I obtain gold coins?
You can acquire coins by collecting taxes. To collect taxes, simply send out your tax collector.
You can also receive coins as a reward for completing quests, victories over robber baron castles, and by successfully defending your own castle.
When you buy rubies, you will also receive coins as a bonus when you buy a large pack.
You can also receive coins as a reward for completing quests, victories over robber baron castles, and by successfully defending your own castle.
When you buy rubies, you will also receive coins as a bonus when you buy a large pack.
5. How can I obtain rubies?
You can buy rubies for real money in the payment shop. You can also acquire rubies with every quest that isn’t marked with an “XP” symbol, and by leveling up. You also receive 300 rubies with the welcome gift. You can also receive rubies twice a week as a login bonus, provided you have logged in every day.
6. How do I start over again, and can I transfer my account to another world?
It is not possible to transfer accounts to other worlds; the same also applies to payments; these cannot be transferred either.
To start over, you can either wait until your account expires; at lower levels this takes a week, and up to 30 days at higher levels. You can also ask Support to cancel your account. Once you have received confirmation of your cancelation, you can use your old email address and register again. You cannot do this beforehand, as you may be blocked for creating multiple accounts!
To start over, you can either wait until your account expires; at lower levels this takes a week, and up to 30 days at higher levels. You can also ask Support to cancel your account. Once you have received confirmation of your cancelation, you can use your old email address and register again. You cannot do this beforehand, as you may be blocked for creating multiple accounts!
7. Can I play in several worlds?
Yes! As the worlds are in no way connected, you can have one account per world and can therefore be an active player in several worlds. However, you can only have one account for each world; if you have more than one per world, you may be blocked!
8. Can you be banned for making a threat or an insult?
Attack threats are not considered as an infringement of the rules provided they do spill out into the real world to become actual rather than virtual threats. Players who insult other players will be banned!
For example:
A message like: “If you don’t send me 100 food a day, then I’ll attack you until you burn.” is acceptable, but “Tell me where you live, I’m coming round…” is considered unacceptable and will be punished. Support will decide the severity of the punishment.
For example:
A message like: “If you don’t send me 100 food a day, then I’ll attack you until you burn.” is acceptable, but “Tell me where you live, I’m coming round…” is considered unacceptable and will be punished. Support will decide the severity of the punishment.
9. How can I receive honor?
To receive honor, you have to attack another player and win the battle. The current honor points of that player shouldn’t be too low, or you will receive little or no honor.
At the lower levels you also receive honor from players who have no honor at all. Important: if you attack too many weak players, you will lose honor instead of winning it.
At the lower levels you also receive honor from players who have no honor at all. Important: if you attack too many weak players, you will lose honor instead of winning it.
10. How do I trade?
You must own a marketplace before you can trade. You can build a marketplace from level 7.
You can carry up to 100 resources (wood, stone, or food) in each market barrow.
You can carry up to 100 resources (wood, stone, or food) in each market barrow.
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